FAQ Help Center

Debssie Beads

Footwear, Bags & Fashion Accessories Distribution

Diani, Mombasa, Kenya

At Debssie Beads, we are committed to supplying high-quality products to our retail partners. We understand that occasional issues may arise, and we have structured our return and exchange process to be fair, transparent, and efficient.

Returns are only accepted under the following conditions:

• The product has a manufacturing defect

• The wrong item was delivered

• The item was damaged before dispatch (verified upon review)

To qualify:

• Claims must be reported within 48 hours of receiving the goods

• Items must remain unused and in original packaging

• Proof of purchase (invoice or receipt) must be provided

The following are not eligible for return or exchange:

• Products damaged after delivery

• Items sold on clearance or special discount

• Orders placed incorrectly by the retailer

• Products that have been used, worn, or altered

As a wholesale distributor, we encourage retailers to carefully review their orders before confirmation.

If a return is approved:

• The item may be exchanged for the same product (subject to availability)

• Store credit may be issued if replacement stock is unavailable

• Refunds are considered only in exceptional circumstances

To initiate a return:

1. Contact our support team via phone or email within 48 hours of delivery.

2. Provide order details and clear images of the issue.

3. Await confirmation and return instructions from our team.

4. Return the product as instructed (transport terms will be clarified during approval).

Returns sent without prior approval will not be processed.

If goods are damaged during transportation:

• Notify us immediately upon delivery

• Provide photos before accepting or unpacking the shipment

We will coordinate with the courier service where applicable.

Debssie Beads values long-term retail partnerships. Our goal is to handle all return and exchange matters professionally and fairly while maintaining operational efficiency.

For any concerns, please contact:

📍 Diani, Mombasa, Kenya

📞 Phone: [Insert Phone Number]

📧 Email: info@debssiebeads.com